It is a common sight to see meandering queues extending from the bus bays all the way into the MRT station, sprouting a proud 100+ people waiting for the same bus to appear. (The numbers are reliable, I count them every time I feel frustrated; so that I will have figures to quote SBS when I lodge a complaint). Imagine 120 people waiting for a single bus service, which means you probably need 3 bus stops full of people if those people are waiting at a bus stop along a typical road. Some queues are worse, I estimate a minimum of 150 commuters during peak hours. And I happen to be taking the bus which has one of the longest and slowest moving queues.
You can wait for as much as 20min to board a bus 242 at Boon Lay bus interchange. This is ridiculous, as the actual bus journey is 15min. That means you will spend more than half an hour to travel a max of 3km. I think I can run faster than that speed.
Until 4 months ago, I started to take bus from this interchange, again after I switched job. To think that the problem which existed since my University days is still not resolved, after 5 long years. That is the real issue with monopoly of the market, and service providers will not bother to improve or review their quality of service, until someone complains. And I am going to quit waiting and do just that.
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